At Trendyol, the security of your account and personal information is our top priority. To differentiate between legitimate communication and fraud, please follow these key security steps:
1. Use Official Channels Only Trendyol will only contact you through our verified platforms:
The official Trendyol App.
The official website (trendyol.com).
Verified social media accounts with the checkmark.
Our verified whatsapp account : +90 212 331 01 53
Our official email address : newsletter@email.trendyol.com / info@trendyolmail.com
2. Beware of "Free Prize" Scams We never contact customers via phone or WhatsApp to offer "exclusive gifts" or "prizes" that require:
• An "activation payment" or "tax."
• A "delivery fee" paid via an external link.
• Performing tasks on unauthorized apps like Whatsapp or Telegram.

3. Never Share Sensitive Data Trendyol will never ask you to share the following via phone, SMS, or email:
• Your One-Time Password (OTP).
• Your account password.
• Your credit card CVV or bank PIN.

4. Keep Payments Within the App.
All legitimate financial transactions are handled exclusively through our secure app or website. Never click on direct links sent to you to "claim" an offer or enter payment details on an external site.

5. Report Suspicious Activity Immediately If you receive a suspicious call or believe you have been targeted
Do not share any information.
If you are unsure about the authenticity of a message or wish to report an incident, please contact Trendyol Customer Support through the Trendyol Assistant or call +971-4-540-1235.
Stay Safe, Stay Secure. Your trust is our most valuable asset. By staying informed and vigilant. We are committed to protecting your shopping journey every step of the way.
Happy and safe shopping! Team Trendyol