To create the return label, please follow the steps below:

Before returning, please make sure that your item is suitable for refundable condition (see also: "Which items can I return?" section) and check it out your return period. ( see also:"How much time do I have to return items?"section).
Simply create a return label by clicking on the "Easy Returns" button on the "Order Details" page for the product you wish to return.
Select the "Home pick-up method" as return method.
You can get your return label there or from email. (You don't have to download the return label. Make sure only return label is easily accessible when the courier arrives to collect the package.)

After creating the return label, please follow the steps below:
📦 Place only the items you are returning in the package.
🧳 If you have multiple deliveries, pack each one separately.
🏷️ Make sure you attach the correct return label for each item.
🚫 Cover or remove any original delivery barcodes on the box to avoid confusion.

📞 Contact from shipping company: Our courier firm will contact you by appointment date via WhatsApp or phone for pickup.
🔍 Courier pickup: Hand over your package to the courier and show them the barcode to scan.

📩 Once we have received your return, you will receive an email confirmation.

📮 Track the return status:
Track your returned package status on the Order Details page.

🔍 Inspection and refund
Once your returned package arrives at our warehouse, we will inspect its content.
After your return is approved, the refund will be completed in 2–10 working days, depending on your financial institution. (Please keep in mind that the refund time may vary depending on your payment method.)

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