HomeOrders
Can I buy products from different boutiques in a single order?

Yes!
You can add items from different boutiques to your cart and complete checkout in one payment 💳.
📦 Items may arrive in separate packages to deliver them faster.

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🚚 Can I cancel a shipped order?

Unfortunately, no.
If you no longer want the item:
You may refuse delivery 📦
Or start a return after receiving it
Your refund will be processed once the item reaches our warehouse and passes our quality check.

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Can I change the size/number for the item I received?

We currently do not offer direct exchanges due to limited stock.
You can:
1️⃣ Return the item
2️⃣ Place a new order for your preferred size or quantity

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Can I have my order gift-wrapped?/ Can I add a gift note?

• Unfortunately, we are unable to add gift-wrap/notes to your orders.

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Can I make changes to my order?

Unfortunately, we cannot make changes to orders. If you ordered the wrong item or changed your mind, you can cancel the order If the status shows:
“Order received” or
“Preparing”
You can cancel it from:
👤 My Account → My Orders → Cancel Order
Once your order is shipped, it can no longer be changed or canceled.
You may start a return after delivery.

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How can I cancel my order?

If your order status shows "Order received" or "Your order is being prepared":

  1. You can cancel your order using the "Cancel order" button on the "My orders" page.
  2. You can send us your cancellation request by using the ""Contact us"" button.
    *You can go to "My account" > "My orders" on the home page to check your order status.
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How can I track my order?

Go to:
👤 My Account → My Orders
You can view your order status and tracking details there.
📧 You’ll also receive email updates about your order.

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Is VAT included in the prices of items I bought?

• Yes! VAT is included in the sales price of every product sold by Trendyol.

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Items are missing from my order.

We’re sorry to hear that.
Before contacting us, please check:
📦 Items may arrive in separate shipments
📧 Check your email for shipment updates
❌ The item may have been canceled (check your order status)
If the item is still missing, please contact us using Trendyol Assistant 💬.

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I would like to place an order through a customer representative.

For security reasons and the safety of your personal information 🔒, orders must be completed directly by you through our website or app.

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My order was cancelled.

Orders may be canceled due to:
• Low stock availability
• Warehouse or system errors
📧 The reason will be shared via email.
💸 Refunds are processed within 2–10 business days.
If the item is still available, you may place a new order.

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My order was damaged when it arrived.

We’re sorry about that.
If your item was defective when delivered, please return it to us. We will do our best to resolve your issue as soon as possible.
• You can refuse delivery
• Or request a damage report from the courier
If you already accepted it, please contact us using Trendyol Assistant 💬 so we can assist you.
Refunds are processed within 2–10 business days after return.

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