How can I protect my account from fraudulent activities and scam calls?
At Trendyol, the security of your account and personal information is our top priority. To differentiate between legitimate communication and fraud, please follow these key security steps:
1. Use Official Channels Only Trendyol will only contact you through our verified platforms:
The official Trendyol App.
The official website (trendyol.com).
Verified social media accounts with the checkmark.
Our verified whatsapp account : +90 212 331 01 53
Our official email address : [email protected] / [email protected]
2. Beware of "Free Prize" Scams We never contact customers via phone or WhatsApp to offer "exclusive gifts" or "prizes" that require:
• An "activation payment" or "tax."
• A "delivery fee" paid via an external link.
• Performing tasks on unauthorized apps like Whatsapp or Telegram.
3. Never Share Sensitive Data Trendyol will never ask you to share the following via phone, SMS, or email:
• Your One-Time Password (OTP).
• Your account password.
• Your credit card CVV or bank PIN.
4. Keep Payments Within the App.
All legitimate financial transactions are handled exclusively through our secure app or website. Never click on direct links sent to you to "claim" an offer or enter payment details on an external site.
5. Report Suspicious Activity Immediately If you receive a suspicious call or believe you have been targeted
Do not share any information.
If you are unsure about the authenticity of a message or wish to report an incident, please contact Trendyol Customer Support through the Trendyol Assistant or call +971-4-540-1235.
Stay Safe, Stay Secure. Your trust is our most valuable asset. By staying informed and vigilant. We are committed to protecting your shopping journey every step of the way.
Happy and safe shopping! Team Trendyol
Our Commitment to GPSR Requirements.
General Product Safety Regulation (GPSR), introducing significant new product safety obligations designed to enhance consumer protection and ensure market compliance, has come into effect on December 13, 2024.
Your safety and trust are paramount to us. In our ongoing commitment to these standards, we will be regularly informing you about any products listed as unsafe on the EU's "Safety Gateway" portal.
We strongly encourage you to regularly check the "Safety Gateway" portal for the latest information. Staying informed is crucial in ensuring the safety of the products you use.