In addition to our appealing system under the Art. 21 DSA, you have the opportunity to contact specific out-of-court settlement bodies that are certified by the Digital Service Coordinator (“DSC”) to help resolve this issue. The European Commission will maintain a website listing the available settlement bodies as they become certified. Please note that decisions made by these out-of-court dispute resolution bodies are non-binding for both, for you and for Trendyol.

Should you decide to use such an out-of-court dispute settlement procedure, you may nevertheless initiate proceedings to challenge our decision before a court with applicable law at any time.

At Trendyol, we are committed to providing you with a safe and enjoyable online experience. The Digital Services Act (DSA) seamlessly aligns with our commitment to maintaining a positive digital space. This legislation establishes a comprehensive regulatory framework for digital services. It aims to modernize and harmonize rules governing online platforms and services within the EU. By promoting transparency and accountability obligations for online platforms, the DSA fosters a secure, predictable, and trustworthy online landscape.