Trendyol offers you a reporting mechanism where you may share your concerns regarding content that could violate our Terms of Use, other Trendyol policies, and applicable laws.

If you experience other problems or have any other questions, e.g. about delivery and orders, please contact our customer support via chatbot or the phone number. Our customer support team is happy to help you.

When Trendyol receives a report, we'll review it promptly, thoroughly, and fairly. We'll inform you of our decision via the email address you have provided, including the reasons behind it, if any actions are taken, and whether automated processing or decision-making methods were involved. We'll also outline the legal remedies available to you.

If you're the creator of the reported content or the affected seller, we'll keep you informed about the report, our decision, and the reasons behind it, including details on any measures taken, legal remedies, and in cases where automated tools are utilized.

Obviously, if we determine that the report is justified, i.e. there is a violation of our Terms of Use, other Trendyol policies, or applicable laws, we'll take immediate action, such as removing a product.

As a User, you can report products based on various reasons. These include:

• Infringement of copyright, trademark, or patent rights
• Concerns regarding the product description/product information
• Concerns about inappropriate content
• Concerns about product safety
• Environmental concerns
• Other concerns

If you use the “Other Concerns” option, you can also provide us with legal reasons that are not covered in the above list.

In accordance with Article 24(2) of the DSA, online platforms are required to disclose the average monthly active recipients of their service in the EU every six months. Our platform currently falls below the threshold of 45 million defined for "Very Large Online Platforms" (VLOPs) for the relevant period. We define a monthly active user as a user who visits our website, opens our mobile application, or interacts with our platform at least once within the specified period.

In addition to our appealing system under the Art. 21 DSA, you have the opportunity to contact specific out-of-court settlement bodies that are certified by the Digital Service Coordinator (“DSC”) to help resolve this issue. The European Commission will maintain a website listing the available settlement bodies as they become certified. Please note that decisions made by these out-of-court dispute resolution bodies are non-binding for both, for you and for Trendyol.

Should you decide to use such an out-of-court dispute settlement procedure, you may nevertheless initiate proceedings to challenge our decision before a court with applicable law at any time.

Providing a safe and enjoyable online experience for you is our top priority. While we have measures in place to ensure a secure online environment, we also provide you with a reporting system that provides you the option to report any content you believe may violate our Terms of Use, other Trendyol policies, or applicable laws.

Whether you encounter infringing products, hate speech, nudity, or other harmful content, we offer two user-friendly reporting mechanisms:

Product Report: Use this feature to report concerns about products offered for sale, such as trademark infringement, misleading descriptions, or safety concerns, simply click the "Report a legal concern" button on the Product Detail Page to submit your report.

Comment Report: If you come across comments you consider to be inappropriate on product pages, you can report them using the "Report" button. This helps us to address issues like harassment, spam, or bullying.

Please note that you can only report content found directly on the Trendyol Online platform. This means you can't for example report emails, social media posts, or ads.

To foster transparency and collaboration with authorities, Trendyol has established a single point of contact for the Member States’ authorities, the European Commission, and the Board for Digital Services.

When Trendyol has received a report containing your email address, we will promptly send you a confirmation of receipt, provided that you include your email address in the report.

The reporting mechanism allows you to submit a report to choose whether or not to identify yourself. While we respect anonymity, we encourage you to disclose your email address if you wish to get informed about the outcome of your report. However, the decision to disclose the email address is ultimately up to you. If you decide to create a report anonymously, we will unfortunately not be able to notify you of the outcome of our investigations.

Please note that by submitting the report, you express your sincere belief that you are submitting the report in good faith and that the information provided is accurate and complete.

We will inform you about our decision via email. In case you disagree with our decision you can use the link included in the email to submit your appeal. You can submit your appeal within 6 months after our decision.

When filing the appeal, please note that:

• If you reported the issue, include your report number.
• If you're the affected person or seller, provide your assigned case number.

Appeals are handled promptly, fairly, and without discrimination. If the appeal provides sufficient grounds for us to reverse our decision, we'll do so immediately. This could happen if:

• Our earlier decision was unfounded.
• Our previous decision, to which the appeal refers, was unfounded because the information is not illegal and/or does not violate the Terms of Use or other Trendyol policies.
• There is a sufficient reason to believe the measure taken wasn't justified.

After reviewing your appeal, we'll inform you about our decision and reasons, including alternative options for settling the appeal, such as applying for out-of-court dispute resolution with a certified out-of-court dispute resolution body under Art. 21 DSA, and/or initiating legal proceedings under the applicable laws before the competent courts.

Our decisions on submitted appeals are made under the supervision of appropriately qualified employees and not exclusively by automated means, to ensure that complaints are handled carefully.

At Trendyol, we are committed to providing you with a safe and enjoyable online experience. The Digital Services Act (DSA) seamlessly aligns with our commitment to maintaining a positive digital space. This legislation establishes a comprehensive regulatory framework for digital services. It aims to modernize and harmonize rules governing online platforms and services within the EU. By promoting transparency and accountability obligations for online platforms, the DSA fosters a secure, predictable, and trustworthy online landscape.