Your guide to easy shopping
1. Start by adding the items you like to your cart.
2. At the address entry step, select your forwarder and enter your name, surname, and the Cargo User No provided by the forwarder. The warehouse address will be filled in automatically.
3. Select a secure payment method and complete your order.
4. You can track your order in the "My Orders" section on Trendyol until it reaches your forwarder's warehouse. After that, the final delivery can be tracked on your forwarder’s website.
What is a Cargo User No and how do you use it?
Your Cargo User No is how your forwarder identifies you after you sign up on their website. When your order arrives at their warehouse, they use this Cargo User No to match the package to you and ensure your delivery is processed smoothly and without issues.
- Register on your preferred international forwarder’s website.
- Once registered, you’ll receive a dedicated shipping address and a Cargo User No from your forwarder, depending on the service provider.
- During checkout on Trendyol, enter your Cargo User No in the address section. The forwarder's warehouse address and contact details will be filled in automatically.
Your guide to easy shopping
1. Start by adding the items you like to your cart.
2. At the address entry step, select your forwarder and enter your name, surname, and the Cargo User No provided by the forwarder. The warehouse address will be filled in automatically.
3. Select a secure payment method and complete your order.
4. You can track your order in the "My Orders" section on Trendyol until it reaches your forwarder's warehouse. After that, the final delivery can be tracked on your forwarder’s website.
What is a Cargo User No and how do you use it?
Your Cargo User No is how your forwarder identifies you after you sign up on their website. When your order arrives at their warehouse, they use this Cargo User No to match the package to you and ensure your delivery is processed smoothly and without issues.
Frequently Asked Questions
When will my order be delivered?
You can find the estimated time for delivery to your forwarder in the Trendyol app. After your order arrives at the forwarder's warehouse, it will be processed, and the required documents will be prepared. The time spent at this stage varies depending on the forwarder and their workload. Please contact your forwarder for detailed information.
How can I track my order?
Your order will first be shipped to your selected forwarder’s warehouse in Turkey. Until it arrives there, you can track your order in the "My Orders" section on Trendyol. After it reaches the forwarder’s warehouse, you’ll need to track your package directly on the forwarder’s website or via their customer service.
Can I return my order?
Orders placed using a forwarder are not eligible for returns. Please review all details carefully before placing your order.
What should I do if my order is missing, damaged, or incorrect?
In case of any issues, please contact your forwarder directly for assistance.
Do I need to pay customs fees?
Depending on your destination country’s regulations, additional taxes or customs fees may apply. Your forwarder will notify you about any charges, which you’ll need to pay through their platform. Please check with your forwarder for further details.
What payment methods are available?
You can complete your purchase on Trendyol using a credit or debit card, along with other available payment methods. Any additional charges from your forwarder (such as shipping or customs fees) must be paid through their platform.
Why might my delivery be delayed?
Delivery times can vary due to customs processing, high shipment volumes, weather conditions, or the operational capacity of your forwarder. You can track updates on your forwarder’s platform.